Return and refund Policy
Refund and Exchange Policy
The cost of producing artwork is included in your ‘per item’ charges from Star Uniforms Australia allowing us not to charge a separate fee.
However if an order is placed and artwork is completed, and then the order is cancelled by the client, the client is required to pay a $50 to cover artwork and administration costs.
If production or printing has begun, order cannot be cancelled and full payment is required.
Star Uniforms Australia Refund and Return Policy:
All items sold by Star Uniforms Australia remain the property of Star Uniforms Australia until complete payment is made.
Star Uniforms Australia will repair or replace goods, or refund 100% of money paid (or other amount agreed by both parties) if goods or decoration are different from signed approval or samples beyond standard variations (Less any payment fees and charges, eg. Amex fees). All item will be required to be returned to Star Uniforms Australia, in as received condition before repair, replacement or refund is given.
Star Uniforms Australia have an acceptable tolerance of -2cm/+2cm on all clothing item. Sizes & colours may vary between production batches.
Due to the nature of custom made products and custom branding quantities plus or minus 3% from quantity ordered are deemed to be acceptable and will be invoiced accordingly.
Star Uniforms Australia must be notified of goods delivered with fault within 7 days of delivery. Complaints of goods or branding becoming faulty after delivery will be considered up to 10 days after delivery.
Our returns and refunds policies and timings are in line with our major suppliers. Complaints made outside of these terms make it impossible for us to make claims with of fault with our own suppliers.
Star Uniforms Australia must be given the opportunity to repair or replace faulty goods.
Under no circumstances can goods be kept, but not paid for.
Responsibility for all goods relating to this order passes to the client when the goods are shipped.
All clients have the option of nominating a freight company to use for your order or arranging your own freight. If no freight company is nominated Star Uniforms Australia will select a freight company that we feel is most appropriate for your delivery.
Star Uniforms Australia have no ownership or control over any delivery companies and as such are not accountable for damage or loss of goods or late deliveries caused by errors on their behalf.
most orders will arrive within 7-10 working days from purchase. Deliveries to Rural area may take up to 10 working days. Any item has decoration e.g. embroidery , screen print vinyl transfer etc may take 12-15 after approval from client's side.
For any express or urgent deliveries, please get in touch with us to discuss what we can do to meet your deadline. for express courier will be charged accordingly.
OUR RETURNS POLICY
Star Uniforms Australia offers refunds on purchases if they are returned in original condition and packaging within 7-days, and Restocking Fees $15 or 10% of goods value, whichever is higher will be applied. Unfortunately, any decorated items cannot be refunded or exchanged with another item.
Unless you have received faulty or the incorrect item, shipping costs for returns must be paid for by the customer. Please contact us ASAP if you have received any faulty or wrong order.